DFA ePayment Portal Guide: 4 Easy Steps to Pay Your Passport Fee

The DFA ePayment Portal is a new feature of the DFA Online Appointment System that enables passport applicants to prepay passport processing. Aside from the convenience it brings, the system encourages passport applicants to show up on their scheduled appointment dates. Additionally, the system eliminates one transaction step, significantly reducing processing time, thus the DFA consular offices will be able to accommodate more passport applications with the same amount of available resources.

On June 2018, the DFA- Aseana was the first to utilize the DFA ePayment portal for those who are renewing or applying for passports. The next launch was on July 2018 in NCR and the nationwide roll-out started on the first week of August 2018. Applicants can pay through participating payment centers nationwide and eventually through the use of credit and debit cards or through over-the-counter bank transactions.

The DFA Aseana Office
The Department of Foreign Affairs-Office of Consular Affairs-ASEANA is the first to implement the DFA ePayment system for passport application and renewal services. Image: www.officialgazette.gov.ph

DFA ePayment Guide

Applicants who are applying or renewing their Philippine ePassports in any DFA consular office are now required to pay in advance the passport processing fee using the DFA ePayment Portal. While it is a convenient way to pay, some people especially the older one will find it troublesome. That is why we created this step-by-step DFA ePayment guide to help people who are facing difficulties with this new payment system. Here it is:

Step 1: Schedule Your Appointment

Visit the online appointment portal at www.passport.gov.ph and schedule an appointment. Here’s how it’s done:

  1. Click the SCHEDULE AN APPOINTMENT link at the top of the page. A pop-up will appear then click the START APPOINTMENT button.
  2. Tick the Terms of Service box then click the START INDIVIDUAL APPOINTMENT link.
  3. Choose the DFA Consular Officer where you intend to apply or renew your passport.
  4. Choose your preferred appointment date and time.
  5. Fill out all the required information by providing the information being asked.
  6. Review all the information before submitting the application
  7. Choose your desired passport processing type (expedited or regular processing) before clicking PROCEED TO PAYMENT.
  8. Take note of the reference number that will be emailed to you.

Step 2: Pay the Processing Fee

Proceed to the payment center where you intend you pay the processing fee. Present the reference number at your preferred payment center and pay the corresponding fee depending on your chosen processing type. That reference number is universal, it is not specifically assigned to one (1) payment center only. You can use it to pay the processing fee in any authorized payment centers nationwide.

After payment, keep the receipt. You will need it later.

Step 3. Prepare the Requirements

A confirmed appointment packet will be sent to your email once the payment has been successfully processed. Click the link to your passport appointment packet and PRINT OUT the following contents that you need to bring with you during your scheduled appointment:

  • Checklist with your indicated schedule;
  • Confirmed Application Form with the bar code, appointment reference number (ARN), and eReceipt number;
  • Two (2) copies of the eRECEIPT.

Step 4. Show Up on the Appointment Date and Time

Personally appear at your chosen DFA Consular Office on your appointment date and time. Bring a printed copy of your confirmed passport appointment packet and other required documents and IDs.

Payment Fee

Just like the old manual payment system, the applicant will need to pay Php 950.00 for regular processing or Php 1200 for “express” processing. On top of the processing fee, the payment center will charge Php 50.00 as a convenience fee. Keep in mind that these fees are non-refundable. It means that any payment made will be forfeited if the applicant fails to show up during his/her appointment date.

Payment Centers

Applicants can pay the ePassport processing fee through any of the following payment centers:

  • Bayad Center
  • EcPay
  • PeraHub
  • Robinson’s Business Center and Department Stores
  • Waltermart Department Store
  • 7-11
  • USCC (Western Union)
  • Villarica Pawnshop
  • Other Payment Centers, as well as the credit/debit card payment facility, will be made available soon.

If you have questions or concerns about the new DFA ePayment Portal, you can contact the DFA Helpdesk on telephone number (02) 234-3488 or email them at info@passport.gov.ph

102 thoughts on “DFA ePayment Portal Guide: 4 Easy Steps to Pay Your Passport Fee”

  1. pano po ito 3 times na ako nag paschedule wala prin akong natatanggap na reference number kase pag nasa payment na dina magloading , stop na dun.. pano nman kmi mkakareceive ng reference number pag laging ganun? I already check my spam and messeges pero wala parin.

    Reply
    • nangyari na rin sakin to. Nung umaga sa office ako nagfill up, dahil sa firewall kaya nag-error na dun sa payment. nung tin-ry ko sa phone ko ayaw na dahil may reservation na raw ako. pero nung gabi tinry ko sa bahay, um-ok na at nakakuha na ako ng email agad.

      Reply
  2. Functioning po ba ang epay website ng DFA. Bakit po palagi “This site can’t be reached (epay.passport.gov.ph). I could not complete processing the online passport booking because of this. Pls. help.

    Reply
  3. same here wala din akong natangap na reference number or code number tapos di naman pwede magpa appointment ulit kasi kailangan 24 hours pa raw. haist buhay.

    Reply
      • Hello po, just want to ask if pwede pa ba magbayad kahit medyu late ka from the expiration time..? Sa case kasi sa akin , mga 8:18 am ang nkalagay na date, super aga pa po at tsaka maghahanap pa ako nang office kun saan pwede ako magbayad..

        Reply
  4. Problem: No reference number received – SOLVED
    Sharing my experience po sa problem na walang natanggap na reference number.
    Nag try akong mag book ng appointment noong Jan. 29, 2019 at around 11:39 pm. At few seconds lang nareceived ko na yung email na naglalaman ng reference number ko. Pero since hindi pa dumating valid ID ko hindi muna ako nagbayad. The second time I tried was in February 27 at around 7 pm. Same process ang ginawa ko. Pero unfortunately wala akong natanggap na reference number. I contacted (02) 2343488 (yung customer service ng DFA) ang sabi sa akin ay hindi raw talaga nag process yung appointment request ko dahil wala akong reference number na natanggap. At naglapse na raw kaya kelangang kung mag apply ng appointment after 24 hours. I tried several times na mag pa appointment pero to no avail, nga nga lagi. The last time na nag try ako is ngayong Feb. 28 at around 12:16 am. At sa wakas, katulad nung unang try ko, nareceive ko agad agad yung reference number. This time I was cautious sa kada step na ginawa ko, ang pagkakaiba ng successful try ko ng appointment doon sa mga fails ay yung sa part ng nag display na yung epayment services na may note sa gilid na a “php 50.00 convenience …..”. Para malaman nyo na successful ang pag book nyo ay dapat i ensure nyo na pag-press nyo ng proceed button, dapat may magpa-pop-up na confimation. Tapos press nyo yung okay then, yung dating proceed button ay magpapalit na “print” na ang nakalagay.
    TIP: Kelangan mabilis ang internet nyo talaga, di pwede yung basta makaload lang yung page. Hindi ka aabot sa dulo ng appointment pag hindi stable ang internet connection. Try nyo rin ng mga midnight para sure.

    Sana makatulong. Naghahanap rin ako ng solusyon kaso wala akong nakita sa pagba-browse ko sa FAQs ng passport-related sites.

    Reply
    • Nagpabook po ng appointment ng passport ko ..kaya LNG walang dumating sa ng email gaming dfa about my reference number…so pano ko magbabayad…

      Reply
  5. Hi admin,
    We booked already but were on the epayment but the processing didnt continue i mean na stop po ang processing, because need to book talaga nag online ako ulit kso need to cancelled the existing booking, but then we dont know how to cancell might as good to continue the epayment kaso d ma open mayroon nakalagay na code invalid. Need your help as soon as possible.
    Salamat

    Reply
  6. For those who have problems with their payment reference numbers, just check your SPAM/JUNK folders, surely, nandoon iyon. As an IT expert, some emails are tagged by your email services as junks/spams, I just booked an appointment a few minutes back, and checked my spam folder, and I found it there.

    Try to explore your email accounts, it’s not the system whose causing the errors, it’s the email services itself.

    Reply
  7. kapag nagpoproceed to payment, nagloload lang ang screen pero wala naman nangyayari. wala ako nareceive na email kahit sa spam wala. di naman ako makagawa ng bagong appointment kasi kelangan daw cancel muna yung una. Pero wala naman ako nakuhang appointment code. Anong gagawin pag ganito?

    Reply
    • Hello angel… ask ko lang po? Anu po ginamit niu? Mobile or computer? Kasi ganyan fin nangyari sakin ngayun kagaya sayu..m iniisip ko baka kasi di pwedi sa cellphone… kaya tanong ko lng po anu gamit niu nung nag pa appoint ka?

      Reply
  8. hello po
    pag kinansel po yung schedule then nagpaschedule po ulit, paano po yung unang payment? forfeited na po ba yun? need po ulit magbayad ng P1000?
    salamat po.

    Reply
  9. Ask ko lang po. Pano po ba un kasi nasa payment na ako. May lumabas sa baba na PRINT. E hindi ko sya na click tas bigla nawala. Mkakapag bayad pa din ba ako nun??? O hindi na.

    Reply
  10. bkit ganon wla akong na rereceived na confirmation code sa email ko,na sa payment ako tapos it take 3 hours loading pero wlang nanyari then nag fillup ako ulit ang nakalagay u have excisting application u need to cancel the previous appication… bkit ganun?????? lagi nlng dalawang email kona ginamit ko alala prin ANONG KLASENG ONLINE SERVICE KUNG PURO ERROR ANG SYSTEM?????!!!!!!

    Reply
  11. bakit ganun?
    nagbayad ako tru epay (PAYMAYA) nag payment successful naman
    Dec 12, 2018 9:38:15 PM: Cool! You have paid PHP1,000.00 from your PayMaya Account to DFA with Account Number DFAHTHS3K2. Your available balance is PHP8,069.15. Ref# 834613936451
    Nung nag punta ako sa DFA wala daw name ko sa appointment.
    Nung kumuha ako ng NBI ganun din naman ginawa ko wala naman naging problema. Dito lang sa DFA nangyari to. Paano maayos ito o kahit ma refund yung binayad ko sa paymaya?

    Reply
  12. Nag schedule po ako sa passport ko succesful po ang answer ko dun nung mag choose napo ako ng bayad wala akung natagap na reference number galing sa epay at walang comformation sa passport ko panu ko e frint and schedule ko kung walang email galing sa dfa.1,200 ang halagang babayaran ko

    Reply
  13. bayad npo ako sa payment 950+50.. bkit wala pa pong confirmation dumating na successful npo ang booking.. ilang hours o days po ba bago mg email?

    Reply
  14. Pls help me na man po..but wla akong natanggap na referance number ..nagbayad na ako ng 1250 sa 7/11…. Pls Help me naman po

    Reply
    • nag bayad npod ako sa payment 950+50.. this morning lang poh.. pero wala po akong natanggap na confirmation code sa dfa.. ilang hours o days po ba yan e email ang confirmation code?

      Reply
    • paki healp nman pod. tapos na po ako mg bayad peri di pa ng email sa confirmation code ang dfa.. ilang hours o days po ba un dumating ang code?

      Reply
    • Hello po i just want to ask kung paano refund yung binayad ko para sa passport ko sana , kasi hindi accept yung mga requirements ko na TIN ID at OLD SCHOOL ID tapos yung NSO ko sinita nila hindi daw pwde yung blurred at dapat hindi nakatapat sa guhit yung YEAR ng birthday ko kaya pinabalik ako para ayusin mga yun. So problema ko po 3months pa po yung request kung ID tapos 2weeks din po process NSO ko para hindi sana sayang yung binayad ko. Salamat po.

      Reply
  15. Good day!just to inform that i made an appointment for paasport renewal last oct 10,2018…..i received reference number and i paid at 7/11 but after d payment made i never receive any confirmation from dfa.i checked the spam,thrash and email feom time to time but still no confirmation…please do something to resolve this prblem kc big amount din ang pinag uusapan dito and hassle n masyado sa part namin.tnx

    Reply
  16. wala pa din po ako nareceive na email for payment ng passport pero oct 3 pa ko nakapagpaencode sa mobile passporting, what possible solution kaya pwede gawin.. sa oct 16 na po kasi yung personal appearance sa munisipyo namin.. pwede ba ipakansel tapos encode ulit bago palitan ang email add?

    Reply
    • Gud am!i made my appointment for passport renewal on nov 7 and received reference # so i paid sa certain amount at 7/11 but unfortunately i didnt receive any confirmation…i checked also on my spam but stil no confirmation aent to me…so what will happen to the amount i paid?

      Reply
  17. Hello po dalawang email po marereceive nio, una payment refence number, wait for 24 hours kng hndi kagad dumating,ichek nio ung spam nio bka doon pumasok, better after lunch kau magbook, kc ang payment wdin 24hrs lng din at makakansel na, u have to wait 3 to 5 days ulit bago makapaapointment uli, u may call 234 3488, to follow up, kapag po nakabayad na kau sa authorized center nila ( nakagay po ang listahan sa site nila) magpapadala naman sila ng email sa inyo ng appointment confirmation code at un na po ung iprepresent nio sa dfa, u need to wait for 3 to 5 days kng wlang dumtng agad, again kng worried kau at malapit na sa stated time and date tawagan nio ang helpdesk for folow up, kulitin nio, kunin ang pngalan ng agent, kakabook ko lang, fortunately tanggap ko kagad ung pymnt reference number, Nga pala kapag group appointment paparalan kau ng kanya kanyang reference number either sa individual email nio, or sa group email nio God bless hope this help

    Reply
    • Panu po yun kung after 24 hrs at wala po dumadating na refference # na pgbabayayarn, cancel nabpo ung appointment sched?at mgaantay po ulit ng 3-5days bgo ulit mkapgpa sched. Grave naman lalo atang pnagulo ang pgpapa passport, mas mbuti pa ung dati ei

      Reply
  18. Pls. HELP, nakapagbayad na ko last Oct. 3, 2018 pero as of the moment wala parin pong dumarating na CONFIRMATION sa email add. ko I already check the inbox and spam pero till now wala parin. Nagpunta ko sa 7/11 successful naman daw un paymt. Ano po gagawin ko pano na un 1k na binayaran ko. Patulong naman po.

    Reply
  19. Paano po gagawin ko . Nag resched po kase ako ng gabe tas wala pong dumating na confirmation . Kinaumagahan na po duamating mga 11:54 am tapos nabasa ko na po ng 3:00 pm paano na po ang gagawin ko na cancel na po ba yun ?? Sayang naman po ung binayad ko

    Reply
  20. Goodevening. Kakatapos ko lang po magSched ng Appointment wala pa po ako narerecieve na Reference number. Pano po ako makakabayad ? Chineck kuna din po sa Trash at Spam sa Account ko wala din po .. PaAyos naman po ng system natin.. Kaya nga po may ganitong online Appointment para less hassle pero it ends up with nothing po .. Salamat

    Reply
  21. paki send namn po nung ref. # po.. wla po ksi sinabi after confirmation na mgwait nang email for the reference #. we already paid using the DFPJ4I42S4 na nakasulat sa baba nang DFA/ Payment Facility. Sabi kasi ang authorize payment center yun na daw ang ref. #. Pls. nman paki email namn nung reference baka ma forfiet po yung binayad namin. hindi po kami namumulot nang pera pambayad. tska paki ayos nman sana may instruction nmn nag wait nang email after confirming the application appointment.

    Reply
  22. Sobrang nakaka hasle tong system na to sobra…
    Andaming reklamo na puros walang narereceive na ref. No…
    Lalong pinapatagal ang process…

    Bagong system na imbis na mapadali lymala naman!!!

    Sana po ma ayos na ito kaagad..

    Reply
  23. Hello po tapos napo kaming ngbayad sa 7 eleven pro sobrang isang araw napo wla pa po kaming nareceive na email of successful transaction po…paano po malaman na ok na po

    Reply
  24. dami reklamo dito about sa walang nareceive na reference number. same problem sakin. walang reference number paano babayaran?? instead na maging convenient sobrang hassle pa tong sistema nyo dfa!!!

    Reply
  25. what if po nabayaran yung fee pero nag exceed na po sa limit na 24hrs.. panu po ang gagawin ko.. wala po nag email sakin na confirmation.. marerefund ko pa po ba yung binayad ko.. salamat……..

    Reply
    • kapag hindi po nabayaran within 24hrs maghihintay po ulit kayo ng 5 days or 1 week para magalit ang email nyo o kaya gawa po kayo bagong email..

      Reply
  26. Can anyone help me? I already had the reference number, but when I go to 7’11 to pay it’s error. How can I pay? I just follow these steps.

    Step 1

    Go to any 7-11 branch and look for the Cliqq touch-screen payment kiosk. Select Bills Payment and display All Billers. Select the biller from the list and enter your reference no and amount due on the kiosk. The kiosk will print a slip.

    Step 2

    Hand over your kiosk payment slip and cash to the cashier.

    Is these the right way to pay? I even go to Villarica Pawnshop and Bayad Center. It’s error also. And since there’s an 24hour expiry I assume the booking is already cancelled but when I try to schedule again it says I need to cancel the appointment so that I can proceed. How can I cancel I don’t have the appointment code since I haven’t paid yet.

    I badly need some help on these. Thanks…..

    Reply
  27. Ok lang ang online appointment system. yung sana mailagay din sa site ang option at ano gawin just in case ma expire yung booking na hindi pa nababayaran. nangangapa po kami sa dilim…

    Reply
  28. Wala akong natanggap na reference number sa email ko. And within 24 hours mag eexpired na ung slot so ano gagawin ko po? And the problem is hindi mo na pwedeng mag idouble send sa email para makakuha ng reference number. Dapat may ganun eh.. Please paki fix po ung system..

    Reply
  29. Wla po akong natanggap n reference no. Paano po ako magbabayad sa any bayad center available dito sa amin?????pag hindi po ba nabayaran agad cancel na po ba yong appointment ko????please need ko po talaga makapag passport

    Reply
  30. Hello po sir/ma’am
    Paano ko po makikita ulit ung sa epay sa passport appontment ko para po ma view ko na at ma print out ung appointment schedule ko, nakagawa napo akong schedule kaso na back ko ung home screen diko napo makita ulit ung sa epay passport na bayaran sana, paano po un? Di napo ako maka online appointment ulit,

    Reply
  31. Kung meron nang reference # Hindi na po ba pwedeng m.cancel Yun? Kasi ang Alam ko after 48 hrs expired na,e.bakit hindi Ako mk.proceed para sa bago booking ko? Kailangan pa daw e.cancel ang appointment ko,wala pa nman Ako nk.bayad at wala ring confirmation dumating,please long po needed ko na po ang passport ko…Salam at po

    Reply
  32. Gud Day Po…Last July 6,2018 may Passport Appointment yun Pamangkin ko hinde sya naka punta dahil kulang ang requirements nya ay maggagaling pa sya sa Roxas Isabela kaya ikinan-celled na namin ng July 5,2018 palang, ire-schedule dapat namin ngunit that time ay mahirap kumuha ng slot…May na received kaming Conformation Cancellation sa email at may contact# para sa payment, hinde naman po namin ma-contact ang phone# na iyon.
    Sana po matugunan nyo ang aming suliraning sa bagay na ito at kung hinde naman po namin ma-refund ang payment sana po ay yun nalang po ang payment namin sa makukuha namin na panibagong Passport Schedule Slot para sa Pamangkin ko.

    Maraming Salamat Po at GOD BLESSES US

    Reply
  33. Gudday po…Last July 6,2018 ay Passport Appointment ng Pamagkin ko sa Aseana, hinde sya maka punta dahil kulang ang requirements nya at maggagaling pa sya ng Roxas Isabela kaya kinan-celled by online namin yun Appointment nya noong July 5, 2018 inire-schedule dapat namin ngunit mahirap kumuha ng slot nung araw na yun…naka tanggap kami ng cancellation sa email then may contact# doon para sa payment hinde naman namin ma-contact. na-try na po namin na ire-schedule gamit ang appoitment code that date ay can not exist naman po…Sana matugunan nyo po ang suliraning ito,, kung hinde na po pwede ma-refund yun payament sana po ay yun nalang ay payment namin sa re-schedule slot for passport ng pamangkin ko…Maraming Salamat po at GOD Blesses Us

    Reply
  34. goodeve po maam sir confirm po ba ung appoinment ko sa dfa passport khit wala akong binayadan sa epayment ??

    Reply
  35. The ePayment method does not solve anything.
    Next time, please listen to the complaints before you leap.
    Ang reklamo ng taong bayan ay walang available na appointment slots. Focus here, not in the money.

    The obvious solution: Get rid of that first step where you choose the date & time before you can enter the system to enter your personal data.
    Suggestion:
    1) An applicant should be able to enter the minimal details immediately
    name, address, bday, father, mother. Get the epay code, come back with the receipt.
    2) Visit the website again and enter the epay code with the receipt number.
    This is the point where the applicant can see all the available appointment slots.

    Without this “pay before sked” method, all the appointment slots are free to grab.
    Anybody can go to the website and grab a slot, hold the slot for 48 hours, and do it again.
    Believe me, there are millions of Filipinos out there na walang magawa sa buhay.
    They are equipped with a cellphone capable of entering the appointment website.
    This was not happening before because back then, there were only a few who can afford
    a cellphone with internet capabilities. Should I elaborate more?
    “pay before sked” will kick them out of the system.
    Please ayusin nyo na po ang sistema. Hindi ako nakikihalo sa analysis ng ganitong problema dati, ngayon lang. Kasi kelangan ko mag-renew ng passport. Please, please.

    Reply

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