SIM Registration Guide for TNT and Smart (Locals and Foreigners)

Republic Act No. 11934, also known as the SIM Registration Act of 2022, was signed into law by President Ferdinand Marcos Jr. to protect the public from crimes, scams, and fraud committed through SIMs, the internet, or other electronic communication channels. Under this law, all current and future mobile subscribers are required to register their SIM cards through their respective telco providers. Existing users must complete registration to avoid deactivation, while new subscribers need to register before their SIMs can be activated.

If you’re using a Smart SIM—whether you’re a Smart Prepaid, Postpaid, Smart Bro, TNT, or Enterprise user—here’s how you can get started with your registration to stay compliant with the law.

How to Register Smart SIM Card (Prepaid)

All Smart Prepaid, Smart Bro, and TNT subscribers must register through https://smart.com.ph/simreg. You can use your computer or mobile phone to visit the page. However, you may experience lag when using low-end devices, which is why we recommend using a computer with a good internet connection. At times, the website may be inaccessible due to heavy traffic. Given the heavy demand, you could try registering at off-peak hours.

1. Access the Registration Portal

Using a computer with a good internet connection and your favorite browser, go to https//smart.com.ph/simreg. Enter your mobile number in the box then tick the box to accept the Terms and Conditions. Tap the Send OTP button to generate an OTP. Make sure you have the SIM card inserted into a mobile device to receive the generated OTP.

Once you receive the OTP, enter the code in the space provided, then tap the Verify OTP button. A confirmation message will pop up, letting you know that your mobile number has been successfully verified. Close the message by clicking the X icon, and you’ll be automatically redirected to the customer information page.

2. Fill out the Customer Information page

Use the drop-down menu to select your type of registration. Next, click the ID Card drop-down and choose the valid ID you’ll be using for the process. Upload a clear scanned copy or photo of your selected ID, along with a selfie to verify your identity. Make sure your uploads are clear and do not exceed 5MB in size. Accepted file formats are JPG, JPEG, or PNG.

Enter the other personal details in the spaces provided, then click the next button to proceed to the next step.

3. Fill out the Address Information Form

Fill in all the required address details, making sure they match the address on your valid ID. Use the drop-down menus to select your province, city or town, and barangay. Once you’ve entered the necessary information, your ZIP code will be filled in automatically.

Enter an alternate phone number or email address. Smart requires this information in case they need to validate the information you’ve provided. To move on to the next phase, click the next button.

4. Check for the Veracity of the Information Provided

You’ll now see a summary of all the information you’ve entered during the registration process. Take a moment to review everything carefully and check for any spelling mistakes or incorrect details. Once you’ve verified everything, tick the box to confirm that you personally completed the registration and that all the information provided is true, accurate, and correct. If you’d like to receive promotional messages from SMART, you can also check the optional box for that.

Click the NEXT button to finish your registration.

5. Your SMART SIM Registration is now complete!

A thank you message will appear on the next page. Take note of the control number displayed—this serves as your official proof of registration. It’s a good idea to write it down or take a screenshot and save it to your device for future reference.

If you have another SIM to register, click the Register Another SIM button then follow all the steps above.

How to Register a Postpaid Smart SIM

Since postpaid subscribers have already provided their information during their application, their details are already stored in the TELCO’s database. If you’re a postpaid user, there’s no need to register your SIM online. Instead, you’ll receive a notification asking for your confirmation to allow Smart to register your SIM using the information and valid ID already on file.

Smart will send you a text message requesting your consent to proceed with the registration on your behalf. To confirm, simply reply YES to 5858. After that, wait for a confirmation message letting you know that your postpaid SIM has been successfully registered.

In case you need to change any of those details, contact them on their hotline or visit the nearest Smart Store to update your information in their database.

Frequently Asked Questions

Here are the most asked questions about Smart SIM Registration.

Q: Can a person register more than one SIM card in their name?

A: According to the Department of Communications and Technology (DICT) and the National Telecommunications Commission, there is no restriction to the number of SIM cards a user can register.

Q: How to register if a user is a minor?

Section 7 of the IRR says that for minor end-users, the SIM must be registered in the name of the minor’s parent or guardian, and ALL of the following must be presented. 1) A valid ID from the minor’s parent or guardian; and 2) Consent from the minor’s parent or guardian to register the SIM.

Q: How long do SIM card holders have to register their SIM cards?

A: Existing mobile phone and broadband customers have until July 25, 2023, to register their SIM cards with their respective operators. The registration time may be extended for 120 days by the Department of Information and Communications Technology (DICT), though this has yet to be confirmed.

Q: Is SIM registration free?

A: Yes, the Smart online SIM registration portal is free to access.

Q: What information is needed to register SIM cards?

A: Please prepare the necessary information before registering your SIM:

• Full name
• Date of Birth
• Sex
• Address
• Type of government ID presented + ID number
• Government ID with photo
• A declaration that the information presented is true and correct

Please prepare the following if you are registering your company:

• SEC Certificate of Registration or DTI Registration
• Board Resolution designating the authorized representative
• In the case of other juridical entities, a Special Power of Attorney.

Q: What identity cards will be accepted for SIM registration?

A: The following official ID cards will be acceptable for registering SIM cards:

• Passport;
• Philippine Identification System ID, or the Philippine Identification Card;
• Social Security Service ID;
• Government Service Insurance System e-Card;
• Driver’s License;
• National Bureau of Investigation clearance;
• Police clearance;
• Firearms License to Own and Possess ID;
• Professional Regulation Commission ID;
• Integrated Bar of the Philippines ID;
• Overseas Workers Welfare Administration ID;
• Bureau of Internal Revenue ID;
• Voter’s ID;
• Senior Citizen’s card;
• Unified Multi-purpose Identification Card;
• Person with Disabilities card; or
• Other government-issued ID with photo

Q: I’m a foreigner in the Philippines. Is it necessary for me to register my Philippine SIM?

A: Yes.

If you are a foreigner traveling as a tourist, your registered SIM will only be valid for 30 days and will be deactivated immediately when the SIM expires. In order to register, please ensure you have these requirements:

• Passport (i.e., copy of the bio-page and pages where the current visa is stamped or shown)
• Proof of address in the Philippines (booking in a hotel or other type of accommodation, or in the absence thereof, an affidavit/letter from the owner of the house or residence where such foreign national will stay)
• Return ticket to country of origin or to another country indicating date and time of departure from the Philippines

If you are a foreign national with another type of visa, please present:

• Passport (i.e., copy of the bio-page and pages where the current visa is stamped or shown) indicating passport number, full name, and nationality
• Proof of address in the Philippines (booking in a hotel or other type of accommodation, or in the absence thereof, an affidavit/letter from the owner of the house or residence where such foreign national will stay)
• Other pertinent documents, whichever is applicable:
  • Alien Certificate of Registration Identification Card (ACRI-Card) from the Bureau of Immigration or other types of official ID issued by any other visa-issuing agency
  • Alien Employment Permit from the Department of Labor and Employment or School registration and ID for students
  • For Persons of Concern or POCs, the type of travel or admission document validly issued by the Philippine Department of Justice

Q: What happens if I don’t register my SIM card by the deadline?

If you do not register your SIM card before the deadline, it will be permanently terminated. When you deactivate your SIM card, you will no longer be able to utilize your texting, calling, data, and other mobile services.

Q: What should I do if I lose my phone or device with my registered SIM?

A: If you lose your device with your registered SIM, contact Smart and provide your name, address, date of birth, and mobile number. You can contact Smart through their official Facebook Messenger account, or you can report it to a Smart store.

Your prepaid SIM will be permanently deactivated for your protection, and you will receive a new SIM with the same mobile number.

Q: What if I provide false information and a fake ID during registration?

A: Individuals who provided fraudulent information or fake IDs during the registration process will face a six-month to two-year prison sentence and a P300,000 fine.